Available Dates:
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| Course Code: 311 |
| Duration: 1 day |
| Level: Basic |
| Fee: $795.00 |
| CPE Credits: 7 |
| Prerequisite: No Prerequisite Required |
This one-day workshop is designed for new supervisors and those who assumed the position of supervisor with little or no supervisory training; it emphasizes the difference between the role of line worker and the responsibilities that go with getting results through others, and outlines best practices in their on-the-job application
The workshop begins with an introduction of the tools available to supervisors and their application in both classroom problems and real life situations and the responsibilities issues and challenges most supervisors face. Learning is facilitated through short lectures, discussion, problems, cases, and simulation. Participants are urged to bring real life problems and issues to the workshop.
Introduction
- The Role and Responsibility of Supervisor
- Defining Success in Your Job
Tools for Supervision
- The Best Possible You
- Mission and Values
- Importance of the Work Environment
- Goal Setting and Getting
- Leadership
- Motivation: Us and Them
- Effective Communication
- Making the Most of Your Time
Supervisory Responsibilities and Challenges
- Managing Conflict
- Administering Discipline
- Span of Control
- Feedback and Constructive Criticism
- Providing Recognition
- Problem Solving
- Developing Your People
- Administering Performance Appraisal
- Dealing with Unacceptable Behavior
At the conclusion of this workshop, the participants should be able to:
- Describe and define what they must do to succeed in their role as supervisor
- Select, describe and apply the tools of supervision to special supervisory problems
- More effectively carry out their responsibilities as supervisor
- Advance their careers
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